Customer care

Shipping & Returns

Clear delivery expectations for GCC orders, pre-orders, and returns before you step on the mats.

Shipping Speeds Across GCC

UAE

1-3 business days

Saudi Arabia

3-7 business days

Kuwait, Qatar, Bahrain

3-7 business days

Oman

3-7 business days

Delivery speed starts after your order is packed and dispatched. Customs checks, courier delays, holidays, remote areas, and incorrect delivery details can add extra time.

Processing

Available items are usually prepared within 1-2 business days. Orders placed during weekends, public holidays, or major drops may need extra handling time.

Pre-Orders

Pre-order items ship only after production is complete and the drop is ready. If your order contains available and pre-order items, we may ship them together unless arranged otherwise.

Returns Policy

You can request a return within 7 days of delivery. Items must be unused, unwashed, undamaged, and returned with original packaging, tags, and any included bundle pieces.

Products that are worn, washed, customized, damaged after delivery, missing bundle items, or marked final sale are not eligible for return.

Return shipping fees are the customer's responsibility unless the item arrived incorrect or defective. Once inspected and approved, refunds are processed to the original payment method or as store credit based on the case.

Need Help With A GCC Delivery?

Send your order number, delivery country, and issue details. We will help confirm the courier status or guide you through the return request.

Start Request